Return Policy

**Return Policy of Parosche**

**Important:** Please read our return policy carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.

**Returns:**

- **Period:** You have 14 days from the date of receipt of your product to return it. If 14 days have passed, we regret to inform you that we cannot offer a refund or exchange.

- **Conditions:** The returned product must be in the same condition as when you received it, unused, and in its original packaging. For products where hygiene is important, they must be thoroughly cleaned before the return process begins.

- **Exclusions:** Due to hygiene reasons, certain products cannot be returned, such as underwear, lingerie, tights, and certain personal care products.

**Initiating the Process:**

If you wish to return a product, please email us at info@parosche.com with your order number, reason for return, a photo of the product in case of damage, and your contact details.

**Refunds:**

- **Procedure:** After receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be automatically applied to your credit card or original payment method within 30 days.

- **Late or No Refund:** If you have not received your refund after 30 days, please check your bank account first. If you still do not have it, contact us at info@parosche.com.

**Costs:**

- **Return Shipping Costs:** All customers are responsible for return shipping costs. We recommend that you send your return with Track & Trace, as we are not responsible for lost returns. The return shipment must be sent to China, and the costs start from €20 and are the customer's responsibility.

**Exceptions:**

- **Defective or Incorrect Products:** If you receive a defective or incorrect product, we will send you a new product free of charge. If it goes wrong again, you will receive a full refund of the purchase price.

- **Cancellation:** Orders cannot be canceled once placed due to our automated system.

For questions or more information about our return policy, please feel free to contact us at info@parosche.com.