FAQ
Delivery and Shipping
Frequently Asked Questions from Our Visitors
Do I pay for shipping?
No, at Parosche, we do not charge shipping fees for orders within the Netherlands and Belgium. All orders are shipped free of charge.
When will I receive my package?
Once your order is processed, the average delivery time is 8-12 business days. However, we strive to deliver your order as quickly as possible.
My package has not been delivered yet; what should I do?
If your package has not arrived after the expected delivery time, please contact our customer service through the contact form on our website. We will assist you in tracking your package or finding an appropriate solution.
Return Policy
What is the return period?
You have 14 days after receiving your order to notify us of your intent to return. Please ensure that the product is unused and in its original packaging.
How can I return my order?
To return a product, please email us with your order number and the reason for the return. We will then provide you with further instructions for the return process.
Can I exchange for a different size or color?
Yes, you can exchange products for a different size or color, provided they are available. Please follow the same steps as for returning to request an exchange.
When will I get my money back?
After receiving and inspecting your return, we will process your refund within 14 days.
Can I cancel or modify my order?
Orders can only be modified or canceled before they are processed. Please contact us as soon as possible if you wish to make a change.
My Order
I am not satisfied with my order
We strive to ensure that our customers are 100% satisfied. If you are not satisfied with your purchase, please contact us within 14 days to request a return or exchange.
My order is lost or stolen
If you believe your order is lost or stolen, please contact us immediately. We will investigate the situation and work to find an appropriate solution.
Product is damaged upon arrival
If your product has arrived damaged, please contact us immediately. Send us photos of the damage, and we will arrange for a replacement or a refund.
I received the wrong order
We apologize for the inconvenience. Please contact us, and we will send you the correct products or arrange for a refund.
Not at home during delivery and didn't pick it up in time at the post office?
If you do not pick up your package in time at the post office, it will be returned to us. Please contact us to arrange for a new delivery.